Business Policies

1. Booking Policy

1.1 How to Book

Bookings can be made:

• Online through our website
• By phone at +39 350 869 2623
• In person at one of our locations
• Via email at support@ctbenessere.com

1.2 Booking Confirmation

You will receive a booking confirmation via email or SMS. Please verify all details and inform us of any necessary changes within 24 hours of receiving the confirmation.

1.3 Arrival and Check-in

We ask that you arrive 5-10 minutes before your appointment to complete any formalities. Delays exceeding 15 minutes may result in reduced treatment time or the need to reschedule your appointment.

2. Cancellation and Modification Policy

2.1 Cancellations

• More than 24 hours notice: Free cancellation, full refund
• Between 24 and 12 hours before: 50% service charge
• Less than 12 hours or no-show: 100% service charge

2.2 Modifications

You can modify your booking free of charge up to 12 hours before the appointment, subject to availability. Changes made with less than 12 hours notice will be treated as new bookings and may be subject to additional costs.

3. Pricing and Payment Policy

3.1 Pricing

Prices are available upon request and may vary based on location, service type, and treatment duration. Prices are subject to change without notice, but will always be confirmed at the time of booking.

3.2 Payment Methods

We accept the following payment methods:

• Cash
• Credit/debit cards (Visa, Mastercard)
• Debit cards

3.3 Packages and Promotions

We offer promotional packages and seasonal discounts. Packages have a specific validity (usually 6-12 months from purchase date) and are non-refundable. Promotions are not cumulative unless otherwise specified.

4. Health and Safety Policy

4.1 Health Information

It is your responsibility to inform us of any medical conditions, allergies, pregnancies, or health issues before receiving any treatment. This helps us customize the treatment to ensure your safety and maximum benefit.

4.2 Contraindications

We reserve the right to refuse or modify a treatment if we believe it may be contraindicated for your health condition. In such cases, we will always try to offer an appropriate alternative.

4.3 Hygiene and Cleanliness

We maintain the highest standards of hygiene and cleanliness. All tools are sterilized according to Italian health regulations. Treatment areas are sanitized after each client.

5. Confidentiality Policy

All personal and medical information you share with us is treated with the utmost confidentiality in compliance with GDPR. For more details, see our Privacy Policy.

6. Complaints Policy

6.1 How to Submit a Complaint

If you are not satisfied with the service received, we invite you to:

• Speak immediately with on-site staff
• Send a detailed email to support@ctbenessere.com
• Call our customer service at +39 350 869 2623

6.2 Complaint Handling

We are committed to responding to all complaints within 48 business hours. We take every feedback seriously and will work to resolve any issues fairly and promptly.

7. Gift Card and Voucher Policy

Gift cards and vouchers:

• Are valid for 12 months from the date of issue
• Are not refundable for cash
• Can be used at any of our locations
• Are non-transferable (only the named person can use them)

8. Minors Policy

Minors under 16 must be accompanied by a parent or legal guardian. Some treatments may not be suitable for minors. Please consult our staff before booking services for minors.

9. Valuables Policy

Centro Benessere is not responsible for the loss or theft of personal items. We advise you not to bring valuables and to use the lockers provided for your personal belongings.

10. Policy Changes

We reserve the right to modify these policies at any time. Changes will be posted on our website and will be effective from the date of publication.

11. Contact

For questions regarding these policies, contact us at:
Email: support@ctbenessere.com
Phone: +39 350 869 2623